Privacy Policy
Last updated: 24 August 2026
This Privacy Policy explains how Tawfiq International Trading Co., Ltd. ("Tawfiq International", "we", "our", or "us") handles information received when you contact us with trade and sourcing inquiries. Tawfiq International is the customer-facing entity responsible for handling customer trade and sourcing inquiries.
How We Receive Inquiries
We may receive inquiries and related information through:
- Website contact forms
- Website quotation and sourcing request forms
Information We Process
Information You Provide
Depending on how you contact us and what you choose to share, this may include:
- Name
- WhatsApp profile name
- Phone number
- WhatsApp and platform identifiers
- Message content
- Attachments you voluntarily send
- Product details
- Quantity
- Destination country
- Sourcing specifications
- Other information you include in your inquiry
Operational Information
- Date and time of messages
- Message status
- Operational metadata reasonably necessary to process the inquiry
Derived Information
Operational tools may produce information derived from your inquiry to help us organize and respond to it, such as:
- Inquiry classification
- Intent classification
- Summary of the inquiry
- Follow-up priority
- Lead or business-opportunity classification
- A suggested reply draft
This derived information is used to assist our team internally. It is not a legally significant automated decision about you.
How We Use Information
We may use the information described above to:
- Respond to your inquiries
- Handle sourcing requests
- Handle quotation requests
- Evaluate and organize business opportunities
- Prioritize business follow-up
- Route messages for human review
- Prevent duplicate processing of the same inquiry
- Prevent fraud and abuse
- Protect the service
- Provide operational support
- Maintain reasonable audit records
- Satisfy legal obligations where applicable
Automated Tools and Human Review
Automated tools may assist our team with:
- Classification
- Summarization
- Prioritization
- Drafting suggested responses
The service currently operates as a pilot in which outbound responses require human review. A human operator may review, edit, approve, or decline a proposed response before it is sent. We do not represent that the system autonomously sends AI-generated replies without human involvement.
Technical Service Provider
Agent Radar AI / LeadPilot acts as a technical service provider that supports message processing, operational organization, classification, summarization, and related workflow assistance on our behalf. Agent Radar AI / LeadPilot is not the trading company, seller, supplier, merchant, or sourcing office; those roles belong to Tawfiq International.
How We Share Information
We may share information only where reasonably necessary with:
- Meta / WhatsApp, as the messaging platform
- Agent Radar AI / LeadPilot, as our technical service provider
- Hosting and infrastructure providers needed to operate the service
- Competent authorities where legally required
We do not sell personal information.
Data Retention
We retain information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Handling the inquiry
- Business follow-up
- Security
- Audit
- Dispute handling where relevant
- Legal and compliance obligations
When information is no longer reasonably necessary for these purposes, it may be deleted or anonymized as appropriate.
Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Requests
You may contact us regarding:
- Access to information we hold about you
- Correction of inaccurate information
- Deletion of information
- Objection to certain processing
- General privacy questions
To request deletion of your data, please see our User Data Deletion Instructions.
International Processing
Our infrastructure and service providers may process information in different countries. Where applicable, appropriate safeguards will be used in connection with such processing.
Children
The service is intended for business and commercial inquiries and is not directed to children.
Contact
For privacy questions or deletion requests, contact us at youssef19871014@gmail.com.
Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the date shown at the top of this page. This page will always display the latest revision date.
Last updated: 24 August 2026