Privacy Policy

We may receive information through:

• WhatsApp communications
• Website contact forms
• Website quotation or sourcing request forms
• Other business communications you initiate with us

Information You Provide

Depending on how you contact us and what you choose to provide, this may include:

• Name
• WhatsApp profile name
• Phone number
• WhatsApp or platform identifiers
• Message content
• Files or attachments you voluntarily send
• Product information
• Requested quantities
• Destination country
• Sourcing requirements
• Commercial requirements
• Other information included in your inquiry

Operational Information

We may process limited operational information reasonably necessary to operate and secure our services, including:

• Date and time of communications
• Message delivery or processing status
• Communication-channel metadata
• Technical and security information
• Records required to prevent duplicate processing, abuse, or fraud

Derived and Assisted Processing

Our operational tools may generate information derived from your inquiry to help our team organize and respond to business communications, including:

• Inquiry classification
• Intent classification
• Inquiry summaries
• Follow-up priority
• Lead or business-opportunity classification
• Suggested response drafts

These tools are used to assist our team and do not make legally significant automated decisions about you.

We may use information to:

• Respond to inquiries
• Handle sourcing requests
• Handle quotation requests
• Evaluate and organize business opportunities
• Prioritize business follow-up
• Route communications for human review
• Prepare suggested response drafts
• Prevent duplicate processing
• Prevent fraud, misuse, and abuse
• Protect our services
• Maintain operational and security records
• Provide customer and technical support
• Comply with applicable legal obligations

Automated tools may assist our team with classification, summarization, prioritization, and drafting suggested responses.

Our current messaging workflow may require a human operator to review, edit, approve, or decline suggested outbound responses before they are sent.

Tawfiq International may use technical service providers acting on our behalf to support message processing, workflow organization, hosting, infrastructure, security, communications, and related operational services.

These service providers process information only as reasonably necessary to provide services to Tawfiq International and are not the trading company, seller, supplier, sourcing office, or contracting party.

We may share information only when reasonably necessary with:

• Meta / WhatsApp as a communication platform
• Technical service providers acting on our behalf
• Hosting and infrastructure providers required to operate our services
• Professional advisers where reasonably necessary
• Competent authorities where disclosure is legally required

We do not sell personal information.

We retain information only for as long as reasonably necessary for purposes such as:

• Handling and following up on inquiries
• Business communications
• Security and fraud prevention
• Operational auditing
• Dispute handling
• Legal and compliance obligations

When information is no longer reasonably required, it may be deleted or anonymized as appropriate.

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

No electronic transmission or storage method can be guaranteed to be completely secure.

Depending on applicable law, you may contact us to request:

• Access to information associated with you
• Correction of inaccurate information
• Deletion of information
• Objection to certain processing
• Information about how your data is handled

For data deletion requests, please see:

https://www.tawfiqco.com/data-deletion

Our infrastructure and service providers may process information in different countries. Where applicable, reasonable safeguards are used in connection with international processing.

Our website, WhatsApp communications, and sourcing services are intended for business and commercial inquiries and are not directed to children.

For privacy questions, data requests, or other privacy-related matters, contact:

info@tawfiqco.com

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date shown on this page.