Privacy Policy

Tawfiq International Trading Co., Ltd ("we", "our", or "us") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our sourcing services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with these practices, please do not use our website or services.

We use the information we collect for the following purposes:

• To respond to sourcing enquiries and prepare proposals
• To provide and deliver the sourcing, inspection, and logistics services you have engaged
• To communicate with you regarding your orders and service engagements
• To send relevant service updates or information you have requested
• To improve our website and service quality based on usage data
• To comply with applicable legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

• With suppliers and factories — solely to the extent necessary to execute your sourcing or inspection request (e.g., sharing specifications for quotation purposes)
• With logistics and freight partners — to coordinate shipping services you have requested
• With service providers — we may use third-party tools for email, CRM, or website hosting that may process your data on our behalf, subject to appropriate data processing agreements
• For legal compliance — where required by law, court order, or regulatory authority

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted communications, access controls, and regular security reviews.

While we take reasonable precautions, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, to maintain accurate business records, and to comply with legal obligations. Information related to active client relationships is retained for the duration of the relationship and for a reasonable period thereafter.

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us via the form on our website or via WhatsApp.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the revised policy.

For any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us using the details below.